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Kaiser mental health workers report indefinite strike in Northern California | Lost Coast Outpost



Mental health workers picket the Sacramento Medical Center to protest long wait times for patients and overwhelming caseloads at Kaiser Permanente facilities. December 16, 2019. Photo by Anne Wernikoff for CalMatters

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A union representing 2,000 Kaiser mental health workers in Northern California announced plans this morning for an indefinite strike starting August 15.

Among the reasons cited by union representatives: the high workload of clinicians and the weeks of waiting for patients even months for mental health care. Even as demand for care has increased, frustrated therapists are abandoning the healthcare giant, said union spokesman Matt Artz.

“We do not take the strike lightly,” said Sal Rosselli, president of the National Union of Health Care Workers, which represents clinicians, in a prepared statement, “but it is time to take a stand and make that Kaiser is spending some of his billions on mental health care.”

CalMatters has reached out to Kaiser for comment. In the past, the health plan has highlighted the shortage of clinicians as an ongoing challenge.

The company has come under increased scrutiny from lawmakers for its mental health services in recent years. In May, the Department of Managed Health Care announced that it would conduct a non-routine audit of Kaiser’s mental health services.

The union and Kaiser have another bargaining session scheduled for Friday, Artz said. He said Kaiser Northern California mental health workers, including psychologists, social workers, therapists and addiction counselors, have gone on strike six times for short periods in the past 4 years. It would be their first indefinite strike, which means the union is not setting an end date.

Kaiser has 4.6 million enrollees in Northern California, Artz said, though that number doesn’t reflect current numbers accessing their mental health benefits.

In a letter sent Sunday to the Department of Managed Health Care, which regulates health plans, the union called on the department to ensure Kaiser continues to provide mental health care to patients during the strike, rather than cancel appointments.

Amanda Levy, deputy director of health policy and stakeholder relations for the Department of Managed Health Care, said the department continues to monitor access to services for patients affected by the strike.

“The law requires health plans to provide enrollees with medically necessary care under timely access and clinical standards at all times, including during an employee strike,” she said.

Despite growing efforts at the state level to enforce mental health parity laws, Kaiser mental health practitioners say they still struggle to provide adequate and timely care to patients.

Sarah Soroken, who worked as a therapist at Kaiser Fairfield for six years, said access to treatment deteriorated during her time there. She said the pandemic has made the situation worse, with more patients seeking care even as more therapists leave.

“Right now we’re at a crisis point,” she said. “Things are worse than ever.”

Kaiser isn’t the only provider facing a shortage of mental health practitioners. Shortage complaints have also been raised by counties, school districts and state nonprofits. Artz said some Kaiser suppliers are recruited to work in telehealth start-ups, where the money is good and work-from-home options abound. Others go into private practice.

“Right now we are at a crisis point. Things are worse than ever.
— Sarah Soroken, Kaiser Fairfield therapist

The union says the rate at which mental health clinicians are leaving Kaiser has nearly doubled in the past year, with 668 clinicians leaving between June 2021 and May 2022, compared to 335 clinicians the previous year. In a union survey of 200 of these departing clinicians, 85% said they left because their workload was unsustainable or they felt they did not have enough time to complete the job, and 76% said that they were unable to “treat patients according to standards of care and medical necessity.”

Some of these concerns are not new, although the pandemic has exacerbated them.

In 2013, the Department of Managed Healthcare fined Kaiser $4 million for failing to provide adequate mental health treatment.

At a hearing this spring, lawmakers raised concerns about the state’s plans to move 200,000 more Medi-Cal members to Kaiser, given mental health treatment issues. Democratic Senator Scott Wiener of San Francisco introduced a bill to increase fines for health plans who violate state laws.

Another invoice from Wiener, SB 221, which went into effect on July 1, aims to ensure that patients do not face long delays for follow-up treatment through commercial providers like Kaiser. Specifically, the new law, which was sponsored by the union, requires that patients receive follow-up mental health care within 10 business days unless a provider determines that a longer wait will not harm the patient.

At a virtual press conference in late June, mental health practitioners at Kaiser said the healthcare giant was nowhere near meeting those demands.

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CalMatters.org is a nonprofit, nonpartisan media company explaining California policies and politics.

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