TEMECULA, Calif., May 04, 2022 (GLOBE NEWSWIRE) — A new survey of healthcare workers by a leader listening to employees, Perceptyx, found that nine out of ten people have experienced (or been near) violence from a patient or caregiver in the past month. Three in four have experienced verbal and physical assaults during the month, and nearly half of workers have had to call security or another co-worker for help.
Physical abuse is more prevalent in hospitals and long-term care facilities, but the severity varies. Hospital staff experience the most intense incidents of physical violence, but those in long-term care facilities experience it more frequently. More than half of long-term care workers have been exposed to physical assault in the past month, with 15% serious enough to warrant a call for help. This compares to four in ten hospital workers experiencing a physical attack, but alarmingly half of them required the intervention of another party.
Hospital nurses are the most likely of all healthcare workers to be exposed to violence (physical or verbal) at work, with 96% having experienced an instance in the previous month. The scale of incidents is also greater for this group: four in five hospital nurses had to call a colleague or security because they felt unsafe – twice as many as workers in other roles.
After nurses, health care support workers, such as certified health care aides or other health care aides, are the most likely to be victims of violence: 94% of this group has experienced an assault in the workplace. course of the last month.
The study also showed that male and female health workers are equally likely to have experienced a violent incident in the previous month. But women in healthcare are 20% more likely to have had an incident that required help from security or another colleague.
Perceptyx surveyed workers in clinical and support roles in hospitals, ambulatory care centers, laboratories, nursing homes, and home health facilities. The conclusions highlight the results of a United Nurses National Survey in April 2022, which showed that nurses are more victims of workplace violence than ever before. Another recent study showed that simply being exposed to workplace violence had significant effects – nurses were two to four times more likely to report high levels of post-traumatic stress disorder (PTSD), anxiety, depression and burnout.
“It’s no secret that healthcare workers are becoming burnt out from the long hours, understaffing and emotional stress of the pandemic – and that violence in healthcare settings is on the rise,” said Emily Killham, Director of Research and Insights at Perceptyx. “But this research shows just how widespread the problem is. This is not limited to hospital nurses – it affects all aspects of the profession. And, when you include workers who have witnessed violence as well as those who have suffered attacks, it is easy to see how violence has become a facet of daily work in the health sector. It is a complex problem that will not be solved with large-scale policies. This requires managers to have a thorough understanding of the specific factors behind violence, gleaned from listening carefully to workers who interact with patients.
Since its inception in 2003, Perceptyx has redefined the employee insights industry, delivering enterprise-level employee insights and people analytics to more than 600 customers, including a third of the Fortune 100. With a unparalleled technology platform and a tailored, flexible approach, the Perceptyx platform enables managers, human resource managers and business leaders to easily uncover deep insights within large, complex organizations, leading to meaningful actions to improve business results. Driven by deep intellectual curiosity and a culture of innovation, Perceptyx challenges the status quo – to help people and organizations “see the way forward”.
415 848 9175